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Email skills up to snuff? Part 3

Here’s the third Email Mistake that makes all of us look unprofessional according to Inc.com.  It’s easy to do when you are bombarded by inbox overload or are squeezed for time. However, this mistake can make the best of us steam with irritation (at least it does me)

Slow response or no response at all.

The Inc article makes it clear that you should acknowledge receiving an email from someone, even if you quickly answer ‘got it’. I am so happy that this is what our VA does each time I send work from the UK to the US. One word from her that it landed in her inbox allows me to just move on knowing the work will be handled.  Bless her she’s a highly sensitive person as well, so she ‘gets’ the importance of replies.

However, (this is a big irritation to me and most HSP’s I know) if I send an email with substantial information, opinion or suggestions in it, if I send a client a personalised visualisation, if I email a colleague with a joint business idea…I want to hear that it was received!!!!!! (notice irritation growing.)

You can double my irritation (and confusion) if a colleague or client wants to book time with me, and I take quick action to reply and offer a time slot (time zones are a challenge when working globally) and then I wait for a no-or-slow response…!  Nothing irks me more than being asked for something, delivering, and then waiting for confirmation! I am left thinking several things.

  1. My email never arrived or is languishing somewhere in the Ethernet.
  2. The request for my time wasn’t that important in the first place (but I am keeping a timeslot open which means it’s still on my mind).
  3. The person is lazy or impolite because they aren’t checking their inbox…hello (either way I’m starting to steam)!
  4. They feel they are too busy and oops, ‘sorry it went to the bottom of my to-do list’.

Regardless of the WHY of no-or-slow replies to emails, the article (and I totally agree) suggests we filter and prioritise our emails and always send a quick reply regardless of restraints…(got it, got this, will reply tomorrow, I’ll get back to you on this asap).

I always use these suggestions and I always appreciate when others do the same. Don’t you?

(hello…are you there)

(hello?)

Hmm, note to self, better check this article reached everybody!

Love, The Burnout Queens xx

Check out the other 2 Email Mistakes that Make Us Look Unprofessional.

Email skills up to snuff?

Email skills up to snuff? Part 2

 

Email skills up to snuff? Part 2

Last week I shared my HSP reaction to the first of five mistakes that make you look unprofessional when sending emails. It’s a great Inc.com article we love to share, and you can catch the first blog here: https://theburnoutqueens.com/email-skills-up-to-snuff/

This week I want to share my HSP thoughts on the second of the five mistakes that make you look unprofessional when sending emails.

 

2.  Choosing email instead of private messaging.

If you are an HSP like me, there is nothing worse than getting mounds of emails in your inbox each morning (and throughout the day). It sets my ‘overwhelm button’ into virtual overdrive.

I have to admit I used to be guilty of doing this, but no more. When I get it from others though, I thank my lucky stars I listened to Dr Toby saying “quit while you’re ahead!

What am I talking about?

This article suggests using a private messaging system or sending a text is the perfect way to send off a one-liner to friends, family and colleagues. Don’t keep sending back replies to emails.

How many times have you sent your final thoughts or suggestions for business in an email and the receiver keeps replying with small little phrases to keep the email conversation alive (did I just hear Dr T’s voice again). There is always someone who keeps the string attached by replying ‘ok’, or ‘you’re welcome…no problem’, or ‘me too’, or just ‘yep’. This creates at least five extra emails returning to my inbox.

I DON’T LIKE CROWDS. This is crazy and annoying. I just want to say ‘enough already’, but that would net me another reply I’m sure…

…’sorry’!

Next time you are about to hit the reply button with a little extra something, you might want to try to eliminate the urge to be the ‘nice-friendly-person.’    I think the receiver will understand (I know I will be relieved).

Number three next week. If you have a comment or agree (and disagree) with me, leave your thoughts below. We love hearing from other HSPs!

Love, The Burnout Queens xx

 

PS:  If you want to read the original article click here https://www.inc.com/peter-economy/5-email-mistakes-that-make-you-look-extremely-unprofessional.html?cid=email

 

 

Email skills up to snuff?

I love reading my Inc.com online alerts.  This one just jumped out at me.  “5 Email Mistakes That Make You Look Extremely Unprofessional”

As a highly sensitive entrepreneur I take great pride in how I write my emails.  Do you?  Well, according to this article you definitely should.  As I read it I had reactions to it (as a highly sensitive entrepreneur of course and a psychologist as well) so here’s my opinion on a great article, starting with the first of Peter’s 5 points.

 

1 Unstructured Criticism:  First I hate the word criticism it’s so unconstructive.  I prefer feedback because people tend to listen when it’s called feedback.  The article says don’t ‘blast negativity at someone through an email’.  Yes, words can appear harsher in print without the tone or facial expressions of the messenger.

For us highly sensitive person biz types, we love ‘seeing and hearing’ face and tone movements and levels.  It gives me much more scope for the meaning of the words and the overall sense of the message I am being given.  This way I definitely know how the messenger feels.   Ho-hum, I know this is not always possible so…

The Inc article suggests delivering your criticism in ‘the compliment sandwich’ way!  This sounds nice, but when I taught communication 101 at university this type of sandwich while nicer didn’t always digest well, particularly when using words like “great job Sue, but….”  I can guarantee that Sue didn’t dwell on the great job part of the message, but she probably ruminated over all the stuff that came after BUT.

(On a psychological note, the truth and reality of a message always comes after the BUT).

The Burnout Queens suggest using kinder words overall.  There is no need to be negative.  Instead, focus on the strength of the person’s skills and encourage them in your feedback to use their strengths to correct themselves and their work.  “Sue I loved the energy and creativity at the beginning of your report.  Is there some way you can end it on that same enthusiastic and creative note?”   Sue may actually shine and be proud of the outcome.

Next post, I’ll give you the HSP scoop on one more Email Mistake in this article.  In the meantime, why not try The Burnout Queens’  Strength Building Feedback Style for the next few days with your colleagues (wink: it works with the kids and yourself as well).

If you’ve been served the compliment sandwich, let us know and what it may you feel like.

Love, The Burnout Queens xx

For the original  Inc.com article click here

 

One Singular Decision | The Power of Maxi-Decisions

One Singular Decision | The Power of Maxi-Decisions

I’m going to say this right up front, I am a huge fan of decisions.  I am a believer.

I unreservedly believe that
One Decision can change your life.

Now I do have to say there are decisions and there are decisions.  Everyday all of us make our way through a gazillion decisions from the moment we open our eyes until we close them to go to sleep.  I tend to think of these as mini-decisions.  Mini-decisions that keep life ticking along and most of them we make without even a second thought.  However, these ordinary, everyday decisions are not the decisions I want to talk about.

When I talk about decisions that are life changing I’m talking maxi-decisions.  They may not look extra-special on first examination, they may in fact appear simple and ordinary.  They don’t really have much panache, like deciding to climb Everest or take a hot air balloon around the world, and they are rarely, in my experience, announced by a drum roll.  However, in their quiet simplicity they make your life turn a different corner, redirect or change your life so that it is never quite the same again.  At the time you make that One Decision you may not even realise that is what’s happening.

Let me tell you a story about a woman I know who has made many One Decisions throughout her life.  Some saved her life and all definitely changed the direction of her life forever.

She was close to thirty, successful at what she did, but totally disillusioned with life and bored out of her mind.  Even worse, her life was making her sick; physically, emotionally, and spiritually sick.  Then she made a radical decision to quit work and go to university.  There were many nea-sayers (aren’t there always!) telling her that she had a good job for a woman (true) and reminding her that she had never finished school in the first place (also true) so how was she going to be successful now.  Not one to be deterred she requested an appointment with the Faculty Dean.

When the day came and she raced to the university and breathless and quaking in her pumps was shown into a very large, sombre office only to be met by an equally large, stern looking woman who asked one question, “How can I help you?”  She summoned her courage and answered, “I want my PhD.”  The Dean stared at her with the same intensity that she saw when she stared at herself in the mirror, then simply said, “Here’s what you have to do.”  With that one statement she mapped out the next 15 years of my life.  She believed, like I now do, that One Decision is sometimes all it takes to redirect your life.  If I made that sound overly simple, it was.

That’s the first thing about making One Decision (I always think of it as capitalized) when the time is right it can be decidedly simple and clear.

I have also discovered over the many One Decisions I have made that everyone around me focused on the hoards of mini-decisions that inevitably follow a maxi-decision.  All I heard was a cacophony of “How are you going to do this and what about that?”  I didn’t know at the time and that was a good thing because if I had known and focused on all the small stuff (and yes indeed some large stuff) that I would need to work my way through to achieve three degrees over 15 years I would have never started.  Luckily (and surprisingly!) I didn’t over-think it, I made that One Decision and then gained courage, confidence, and knowledge with every subsequent step.

That’s the second thing about making One Decision, you won’t know what is going to follow and there is no way you can.

Now, just in case you still aren’t sure of what counts as a maxi-decision here are a few examples from the brilliant women Dr. B and I work with along with a few other epic life-turning One Decisions from our lives.

One Decision to…

  • Get out of debt.
  • Adopt a child on your own
  • Live, yes literally live.
  • Retire
  • Totally change careers.
  • Return to school.
  • Leave a relationship.
  • Get married.
  • Move to a different country.
  • Give up city life for the country.
  • Exclude someone from your life.
  • Do what you want.
  • Not have children.
  • Stop starving, drinking, or harming oneself.

One Decision, one moment in time when you say,
“I am going to…..”

Everybody’s One Decision looks different but they all have one thing in common – when you make your One Decision your life will never be the same.

Is there One Decision that is calling out to be made in your life right now?   

How do you know?  Well, if there is, your gut is probably kicking in about now with what feels like uneasiness, or anxiety or maybe, just maybe, a flicker of excitement.  You may be burning out, feeling stuck, unhappy or  disillusioned with your life.  Your intuition has probably been whispering to you, or yelling at you if you refuse to pay attention.

Here’s the third thing about such a decision…you know.

When I’m wrapping up an article I always ask myself if I’ve actually expressed what I really truly wanted to.  Usually the answer is a straight forward ‘yes’ (hit send) or ‘no’ (sigh and hit delete).  So, just to make sure I’m going to say it again.

One Decision is sometimes all it takes.

True that One Decision may feel like a dive off the high-board and, you know what, it probably is.  You can and you will work out the details as you go along.  You can and you will sweat it because you care.  However, do not overlook, doubt, or forget that you are smart, creative, strong, insightful, powerful, intelligent and you are worth it.

You deserve to live a life that raises you up and sometimes that requires One Decision.

Go ahead, right now, be more courageous than you ever thought you could.  Defy ordinary and write down your One Decision.  There you go, it’s in the wind.  Now it’s time for you to believe.

Carry On Juggling | What Burnout Is…and Isn’t!

juggling burnout

At least once a year I am compelled to sit down and write about what burnout is, and isn’t.  I keep thinking I won’t have to do this again (it feels like I’m being redundant) but then I read another article, or two or three, about burnout that makes me seriously consider pulling my hair out.  Then I remember how much that is ultimately going to cost me at the beauty salon (poor Pascal, my stylist, moaning “My beautiful, what have you done” as he does when I take scissors to my fringe) and I start writing.

Here goes.

Burnout is not just stress on max.  Burnout is not about having too much to do (what woman doesn’t?!)  Burnout does not result from a failure to prioritise.  Burnout is not about having crappy juggling skills.  Beware, my darlings, there are plenty of male ‘experts’ (and sadly quite a few women coaches) out there who will still tell you that burnout is all of these things.  They will also tell you that you just need to…

♦learn stress management ♦ improve your coping ability ♦ prioritise appropriately ♦ make better decisions ♦ establish proper work/life balance ♦ just take a little time off and get better at self-care♦

Uh huh, sure, ok…

I must say, this ‘advice’ absolutely puzzles me since all of the women I know and have worked with for over 3 decades have been genius at all of those things.  If they hadn’t they wouldn’t have been so amazingly successful at parenting, partnering, their profession, well at everything.

Burnout sneaks up on you when you are busy, very busy, but it is not the busyness that causes burnout.

Burnout happens when you have lost your centre, your dream, the vision of what your life was going to be.  Burnout is a result of having lost your stride, which doesn’t mean that you still aren’t doing everything in your life.

Some women have learned to burnout from the time they were little.  Burnout finds its roots in beliefs, expectations, perfectionism, not being front & centre in your life, and having a burnout personality or what we fondly call your BOP factor.

The danger of burnout is that once it gets a foothold it develops a life all of its own and you, my lovely, are along for the ride.

Burnout doesn’t cause your life to fall apart, when you are burned out you really don’t care if you hold it all together.

In fact I will go as far to say that you kind of consciously let it go.  The meaning has gone out of your life, you feel discouraged, disappointed, disillusioned and ultimately so disheartened that you ask yourself, “what’s the use of holding it all together?” and you let it drift.  Then the drifting becomes a raging torrent and you panic.

You feel sick, depressed, and spent.  You feel so overwhelmed you don’t know which way to turn.  You feel so exhausted and lost that you ‘figuratively’ sit down in the middle of the road and wait, tick tick tick…

You’re not even sure what you are waiting for, you just know that it feels like you are on hold.  Then when you realise that nothing is going to change you sadly get up, slowly cause you are so tired, and set off down the road that takes you back to where you left off.  It won’t be long till you are once again burning out.

Overcoming burnout isn’t about changing stuff, it’s about reconnecting with your dreams, your ideals, your passions.  It’s about connecting with people that truly fill you up, instead of depleting you.  It’s about finding work that has meaning and value to you in every little ordinary detail.

You will begin to live a life without burnout once you begin to respect and trust yourself more.

You won’t allow others to pressure you into things you don’t want or believe in.

You will say ‘no’ to work that doesn’t bring joy, meaning, value, and purpose to your life.

You will cherish relationships with those who love you for who you are.

You will release yourself from the torment of perfectionism.

You will stop burning out when you believe in yourself.

Yes, that’s when you will stop living a life that keeps you constantly dancing on the edge of burnout.

Now, one thing left to say before I go get that cup of tea.

Being a Highly Sensitive Woman (HSW) ups your chances of burning out.  No not because you are flawed in any way, but because you are tuned in and turned on (if I may use an old 60s phrase).  Being Highly Sensitive kind of means that you were born with the makings of a burnout personality and then given who you were you were likely raised and trained to burnout.

Your amazingly sensitive nature means you ‘get’ the inconsistencies in life and you feel the incongruency of how we are told to live and what you value.  You are ‘tender’ to the angst of the world:  you feel the pain of people, animals, flowers, and the planet.

Sometimes you just don’t get life; you don’t understand why the world has to live with so much hate and not enough love or peace.

You care about doing the ‘right’ thing, caring for others, doing a good job, and never ever letting anyone down.  All of that, my love, makes you lovely but also makes you super-prone to burnout.

Now, here’s the glass half full!  (You know us we always have one.)

You don’t have to burnout ever ever again.  And listen up, it doesn’t mean you have to give up on any of the stuff you love to do, in fact we want you to do more of what you love to do.  So please, even if you do it to just please us, no more listening to ‘experts’ telling you you must give up half of what you do, how you do it, look for less stressful work (what if you love your work?) or dial down your dreams.  That is simply not our style and it certainly doesn’t have to be yours..

We know (cause we have both been there) that if you begin to live your life your way and embrace your life with a big beautiful bear hug you can leave burnout in the dust.  Yes, my dear

You can be the exception. 

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